The simple framework I use to eliminate miscommunications
My summers in college, I worked for the Canadian Coast Guard.
We worked in teams of 3, and were responsible for everything search and rescue along over a hundred miles of coastline.
We often worked with multiple teams in different boats, helicopters, planes, or on the ground. Clear communication was critical.
They taught us a simple framework:
- Send: Send your message. Be clear, use the proper terminology and structure, and say no more or less than needed.
- Confirm: When you receive a message, confirm that you've heard it clearly and then repeat it back.
- Acknowledge: As the original sender, acknowledge that what they've received is correct. If you have more information, now is the time to start the loop again.
Not everyone needs to understand the framework for you to use it.
If you're sending a message, ask people to repeat it back, and then acknowledge it's correct.
If you're receiving, repeat it back and confirm it for the person.
Using this simple framework has saved me hundreds of miscommunications.
Have a great week!
Graham
Links
📚 Book Notes:Zen Golf: Mastering the Mental Game by Joseph Parent - Part of the reason I love golf is that it requires you to be able to switch to complete mental focus whenever you want; it's what you need to make a good shot.
That skill can be applied throughout our lives: focusing on a task at work, being present with our friends and partners and kids, not getting distracted by our phones.
Zen Golf is about the mental side of golf through the Shambhala—part of Buddhism—tradition.
There were lots of useful tidbits throughout, though if you're looking to improve your mental performance I'd recommend The Inner Game of Tennisor The Inner Game of Golf first.
🤯 How Morse Code Operators Decode Transmissions: This was one of those "oh, it all makes sense" realizations. Morse code operators could decode messages so quickly using the decision tree below.
"S" for example, from "SOS" that many of us are taught, is three short blips (the dots). If you follow short, short, short, you get to "S" on the tree.
Likewise, if you do three long (which is "O"), you go right and get to "O" after going through "T" and "M."
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Graham Mann
@grahamkmann
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May 3rd 2023
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